Privacy Policy

We collect information you provide directly when you contact us, request a consultation, book an appointment, or sign up for a membership. This typically includes identifiers like your name, email address, phone number, and the time and location of your visit.

When you use our website, we also collect limited technical information through cookies and analytics tools, such as your browser type, device, referring page, and pages viewed. This information is used in aggregate to improve performance and user experience.

• Contact details: name, email, phone number, mailing or service address.
• Appointment details: requested service, preferred time, and brief reason for visit (please do not include detailed health information through our website).
• Payment information: processed by Square; we never store full card numbers on our systems.
• Website usage: IP address, browser type, device, pages viewed, and referring URLs.

We use your information to schedule and confirm appointments, communicate with you about your care, process payments, send service-related notices, and improve our concierge experience.

We do not sell your personal information. We do not share your information with third parties for their independent marketing purposes.

Protected Health Information collected during a clinical encounter is handled in accordance with HIPAA and our separate HIPAA Notice of Privacy Practices. Our website contact form and general email are not secure channels and should not be used to transmit PHI.

We use cookies and similar technologies for essential site functionality (such as remembering preferences) and for aggregated analytics that help us understand how visitors use the site.

You can manage cookie preferences via the cookie banner shown on your first visit, and you can clear cookies at any time through your browser settings.

We use trusted third parties to deliver our service, including Square (for booking and payment), Google Analytics (for website analytics), and email/SMS providers (for appointment confirmations). These providers are contractually bound to safeguard your data and to use it only for the purposes we authorize.

We retain personal information only as long as necessary to provide our services, meet our legal and tax obligations, resolve disputes, and enforce our agreements. Clinical records are retained for the period required by applicable medical record retention laws.

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Depending on where you live, you may have the right to access, correct, port, or delete your personal information, and to opt out of certain uses. To exercise any of these rights, email thedripdoc@gmail.com.

We will respond to verifiable requests within the timeframes required by applicable law and will not discriminate against you for exercising your rights.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page and, if changes are material, provide a more prominent notice.

Questions about this policy? Email thedripdoc@gmail.com or call 929-630-5447.